1. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Consumer Protection (Direct Selling) Rules, 2021 and the Information Technology Act, 2000, the contact details of our Grievance Officer are:
| Name | Mr. Ravindra Abaji Shinde, Partner |
|---|---|
| Address | Sandesha Sales Corporation, S-19, S K Open Mall, College Road, Nashik, Maharashtra - 422005, India |
| rashinde13140@yahoo.com | |
| Phone / WhatsApp | +91 75885 52904 |
| Hours | Monday–Saturday, 10:00 AM – 7:00 PM IST (closed Sundays & public holidays) |
2. How to Complain
Write or message us with your name, mobile number, order ID (if any), a description of the issue and supporting photos / documents. Please use the subject line "Grievance".
3. Our Commitment
- Acknowledgement within 48 hours of receipt;
- Resolution within 30 days of receipt (earlier for delivery, damage and refund issues);
- A written reason if we are unable to accept a request.
4. Escalation
If you are not satisfied, you may contact the National Consumer Helpline (toll-free 1800-11-4000 or 1915; consumerhelpline.gov.in) or file a complaint with the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 (e-Daakhil portal: edaakhil.nic.in).
5. Beware of Fraud
We never ask for OTPs, UPI PINs, card details or advance "release fees" for refunds. Verify any payment request on our official number +91 75885 52904. Report impersonation to us and to the cyber-crime helpline 1930 / cybercrime.gov.in.