1. Introduction
Sandesha Sales Corporation, a partnership firm registered in India (GSTIN 27ACWFS4426N1Z7) with its principal place of business at S-19, S K Open Mall, College Road, Nashik, Maharashtra - 422005, India ("we", "us") respects your privacy. This Policy explains what personal data we collect through this website, WhatsApp and phone, why we collect it, and your rights, in line with the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011 and the Digital Personal Data Protection Act, 2023 (DPDP Act).
2. Data We Collect
| Category | Examples | When |
|---|---|---|
| Identity & contact | Name, mobile number, email address | Orders, enquiries, distributor applications |
| Delivery details | Address, city, state, pin code | Orders, returns |
| Order information | Products, amounts, payment mode, order ID | Orders |
| Distributor information | Sponsor ID, city, occupation; KYC & bank details (PAN, bank account) only when payouts begin | Distributor onboarding |
| Technical data | Browser, device, pages visited, basic analytics | Website use |
We do not collect or store your card numbers, CVV, UPI PIN or passwords on this website.
3. How the Website Stores Your Data
The website does not keep an online account or database of your details. When you place an order or submit an enquiry or application, the details you enter are prepared as a message that you send to us on WhatsApp or email — they reach us only when you press send.
4. Why We Use Your Data
- To confirm, process, ship and support your orders, returns and warranty claims;
- To communicate order updates and respond to enquiries;
- To onboard and pay distributors, deduct and deposit TDS and issue statements;
- To comply with tax, accounting, GST and other legal requirements;
- To prevent fraud and enforce our Terms;
- To send offers and product news — only where you have opted in, and you can opt out at any time.
Our lawful basis is your consent, performance of a contract with you, and compliance with legal obligations.
5. Sharing
We do not sell your personal data. We share it only with: courier and logistics partners (name, phone, address) to deliver your order; payment and banking partners to receive or send money; accountants, auditors and legal advisers under confidentiality; and government or law-enforcement authorities when legally required. Service providers may process data only for the purpose we specify.
6. Retention
We keep order and invoice records for as long as required by the Income-tax Act, GST law and the Companies/Partnership accounting rules (generally 6–8 years). Enquiry data is kept only as long as needed to resolve the request. Distributor records are retained for the duration of the relationship and the statutory period afterwards.
7. Security
We use reasonable administrative and technical safeguards to protect your data, including access controls and secure transmission (HTTPS). No internet transmission is completely secure, so we cannot guarantee absolute security. Please protect your phone and WhatsApp account and beware of fraudsters impersonating us.
8. Cookies & Local Storage
We use essential browser storage only for basic preferences. If we add analytics or advertising tools (for example Google Analytics or Meta Pixel) we will update this section and request consent where required. You can block cookies in your browser settings; the site's core features will continue to work.
9. Your Rights
Under the DPDP Act you may: access a summary of your personal data; request correction or erasure; withdraw consent; nominate a person to exercise rights on your behalf in case of death or incapacity; and seek grievance redressal. Write to us using the details below; we will respond within a reasonable period, not exceeding 30 days. You may also approach the Data Protection Board of India after exhausting our grievance process.
10. Children
The website is not directed at children under 18. For the Kids smart watch, purchases must be made by a parent or guardian, and we do not knowingly collect data from children.
11. Changes
We may revise this Policy; the latest version and its effective date will always be shown on this page.
12. Contact & Grievance Officer
Sandesha Sales Corporation
S-19, S K Open Mall, College Road, Nashik, Maharashtra - 422005, India
Sales / WhatsApp: +91 75885 52904
Customer support: +91 74474 33115
Email: rashinde13140@yahoo.com
Privacy requests and complaints are handled by our Grievance Officer.