1. At a Glance
| Situation | Window | Outcome |
|---|---|---|
| Dead on arrival / damaged in transit / wrong item | Report within 7 days of delivery | Free replacement or full refund |
| Change of mind — product unused, sealed, complete | Within 30 days of delivery | Refund (see deductions below) |
| Manufacturing defect after 7 days | Within 12 months | Repair / replacement under Warranty |
| Cancel before dispatch | Any time before shipping | Full refund |
2. Eligible Returns
2.1 Damaged, defective or wrong product (7 days)
Check the parcel at delivery. If the outer carton is tampered with, refuse delivery or record an unboxing video while opening. Contact us within 7 days of delivery with your order ID, photos / unboxing video and a short description. After verification we will arrange reverse pick-up and send a replacement of the same model (or refund if the model is unavailable) at no cost to you.
2.2 Change of mind (30 days)
You may return a Product within 30 days of delivery if it is unused or lightly tested, in original condition, with sealed accessories, all items in the box, invoice and warranty card, and has not been physically damaged, scratched, water-damaged or tampered with.
3. Not Eligible
- Products with physical damage, scratches, liquid damage or burnt charging port caused after delivery;
- Missing accessories, box, invoice or warranty card;
- Straps or accessories that show signs of wear (unless defective);
- Products reset/locked to personal accounts that cannot be cleared (please unpair and factory-reset the watch before returning);
- Products returned after the applicable window;
- Free gifts, if the main Product is returned without them.
4. How to Request a Return
- Submit the Return / Replacement Request form, or WhatsApp us on +91 75885 52904, quoting your Order ID.
- We confirm eligibility within 2 working days and share return instructions or arrange a reverse pick-up where serviceable.
- Pack the Product with all contents securely in the original box and attach the invoice.
- After the parcel reaches us and passes inspection (within 3 working days of receipt), we process the refund or replacement.
Please do not return a parcel without our confirmation. Shipments sent without a return approval may not be accepted.
5. Refunds
- Refund mode: to the original payment source / bank account (UPI or bank transfer). For Cash on Delivery orders, refunds are sent by UPI or bank transfer to the account you provide — please share account holder name and account / UPI details only through our official WhatsApp number.
- Timeline: within 7 working days of approving the return, and in any case within 30 days.
- Deductions: for change-of-mind returns, original shipping and COD handling fees are non-refundable, and reverse-shipping charges (up to ₹150) may be deducted where we arrange pick-up. No deduction applies to damaged, defective or wrongly supplied items.
- Cash-back, wallet or coupon benefits availed on the order are adjusted from the refund.
6. Order Cancellation
- Before dispatch: cancel via WhatsApp / phone with your Order ID for a full refund.
- After dispatch: you may refuse delivery (for prepaid orders we refund after the parcel returns to us) or return the Product under the 30-day policy.
- We may cancel an order for stock-outs, pricing errors, un-serviceable pin codes or suspected fraud and will refund any amount paid in full.
7. Distributors — Buy-back
An independent distributor who ends their association may return unsold, unused, resaleable Products purchased within the previous 30 days, or surplus inventory as described in the Direct Seller Policy, for a refund of the price paid, subject to the same condition requirements. Bonuses earned on returned Products will be reversed.
8. Need Help?
Sandesha Sales Corporation
S-19, S K Open Mall, College Road, Nashik, Maharashtra - 422005, India
Sales / WhatsApp: +91 75885 52904
Customer support: +91 74474 33115
Email: rashinde13140@yahoo.com